Refund & Cancellation Policy

This policy applies to subscriptions to WPTerminal. It forms part of our Terms of Service.

1. Plans and billing

The Free plan needs no payment. The paid plans, Pro (US$19 per month or US$190 per year) and Agency (US$79 per month or US$790 per year) for their included sites, and the larger site options shown in Settings → Billing, are billed in advance in US dollars. Subscriptions are sold by Freemius, our reseller and merchant of record: Freemius takes the payment, calculates and collects any sales tax or VAT that applies where you are, and issues the invoice. Each subscription renews automatically at the end of every billing period until it is cancelled.

2. Cancelling

• The organization owner can cancel at any time in Settings → Billing with Cancel subscription, or by emailing [email protected] from the account's email address.
• Cancellation takes effect at the end of the current billing period. You keep the paid plan until then, and you are not charged again.
• After that date the organization moves to the Free plan. Your account, connected sites and audit history are kept; features and limits of the Free plan then apply.
• Plan changes (another plan, more or fewer sites, monthly to yearly) take effect when you confirm them in the checkout, which shows the amount due before you pay. A move to a smaller plan or fewer sites is not refunded for the rest of the current period (see section 3).

3. Refunds

Payments are non-refundable. We do not refund the remainder of a billing period after cancellation, unused sites or features, or the difference after a downgrade.

We refund in full a charge that was made in error:

• a duplicate charge for the same billing period;
• a renewal charged after you cancelled the subscription;
• an amount different from the price shown when you subscribed.

If we discontinue the service, we refund the unused part of any period already paid for. No refund is due when an account is suspended or terminated for breaching the Terms of Service.

4. Requesting a refund

Email [email protected] within 30 days of the charge, from the account's email address, with the invoice or order ID (in the Freemius receipt, and under Settings → Billing → Invoices & payment method). We aim to reply within 3 business days. An approved refund is issued by Freemius to the original payment method, usually within 5 to 7 business days; your bank may take longer to show it.

5. Failed payments

If a renewal payment fails, Freemius retries it and emails you to update the payment method. The paid plan stays active during the retries. If every retry fails, the subscription stops and the organization moves to the Free plan; you can subscribe again at any time.

6. Contact

Please contact us before disputing a charge with your bank.